Returns and Refunds
All sales are final and returns are not accepted because of the limited nature of our products. Every design is made once and only 2-3 are completed in a month. Some rugs even take over a year to be completed.
We only replace items with some other design and color available because all our products are limited and created once. So, depending on if you want some other design and color than send us an email at firstname.lastname@example.org and we can work on your requirement.
You will be responsible for paying for your own shipping costs for returning your item for Exchanges(depending on availability). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.